Terms of Service

Last Updated

Mar 24, 2026

Terms of Use

1. Definitions

"Agreement" means these Terms of Use, together with any Order Form, Commercial Schedule, or other document that expressly incorporates these Terms.

"Customer" means the legal entity or individual that enters into an Agreement with the Provider for access to the Platform.

"Provider" / "Pivot" / "we" means Pivot Technologies Ltd, a company registered in England and Wales, with registered office at 71-75 Shelton Street, London, WC2H 9JQ.

"Platform" means the Pivot AI-powered evidence intelligence platform, including all software, tools, APIs, documentation, and related services made available by the Provider.

"Authorised Users" means individuals authorised by the Customer to access and use the Platform under the terms of the Agreement.

"Customer Data" means all data, documents, files, and content uploaded to or processed by the Platform by or on behalf of the Customer, including client case data.

"Outputs" means any analysis, reports, findings, summaries, or other content generated by the Platform from Customer Data.

"Confidential Information" means any information disclosed by one party to the other that is marked as confidential or that a reasonable person would consider confidential, including the Platform, its features, pricing, and all Customer Data.

"Subscription Term" means the period during which the Customer has access to the Platform, as set out in the applicable Order Form or other agreement between the parties.

2. Access and Use of the Platform

Subject to the terms of this Agreement, the Provider grants the Customer a non-exclusive, non-transferable, revocable licence to access and use the Platform during the applicable Subscription Term, solely for the Customer's internal business purposes.

The Customer shall ensure that all Authorised Users comply with these Terms of Use. The Customer is responsible for all activity under its accounts.

Access credentials are specific to the individual to whom they are issued and may not be shared, including within the same organisation.

The Provider reserves the right to suspend or terminate access to any account at any time if these Terms are breached or if continued access poses a risk to the Platform, other users, or third parties.

3. Acceptable Use

The Customer and its Authorised Users agree not to, and shall not permit any third party to:

Use the Platform in any way that violates applicable laws or regulations, including data protection and privacy laws.
Upload or process data that the Customer does not have the lawful right to use or share.
Upload or process any personally identifiable genetic or biometric data.
Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of the Platform.
Copy, modify, distribute, or create derivative works based on the Platform or any part of it.
Use the Platform to build a competing product or service, or to benchmark the Platform against a competing product.
Use automated means to scrape content or Outputs from the Platform.
Interfere with or disrupt the integrity or performance of the Platform.
Attempt to gain unauthorised access to the Platform or its related systems.
Share access credentials with unauthorised individuals.
Use the Platform to provide legal advice without appropriate human review by a qualified solicitor.
Use Outputs as a substitute for professional legal judgment.

4. Intellectual Property

4.1 Provider IP

The Platform, including all software, algorithms, models, user interfaces, documentation, and all related intellectual property rights, is and remains the sole property of Pivot Technologies Ltd. Nothing in this Agreement transfers any ownership rights to the Customer.

4.2 Customer Data

All Customer Data remains the sole property of the Customer. The Provider does not acquire any ownership rights in Customer Data. The Provider shall not use Customer Data to train AI models. Customer Data is processed solely for the purpose of providing the Platform to the Customer.

4.3 Outputs

Outputs generated by the Platform from Customer Data are provided for the Customer's use. The Provider makes no claim of ownership over Outputs derived from Customer Data.

4.4 Feedback

If the Customer provides feedback, suggestions, or ideas relating to the Platform, the Provider may use such feedback without restriction or obligation to the Customer, provided that the Provider may not use Feedback in a way that identifies, or could be used to identify, the Customer, its users, Customer Data, or its Confidential Information.

4.5 No Training

The Provider will not train any AI models using Customer Data or Outputs. Sub-processors will not train any AI models using Customer Data or Outputs. Sub-processors, except for cloud storage providers, will not retain or log for human review Customer Data or Outputs.

5. Data Protection and Security

5.1 Data Hosting

All Customer Data is stored on UK/EU-based infrastructure (AWS). Data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Matter-level cryptographic isolation is applied.

5.2 Data Isolation

Each Customer operates in a logically isolated environment. Individual matters within a Customer's account are isolated at the application layer.

5.3 Compliance

The Provider processes personal data in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018. Where the Provider processes personal data on behalf of the Customer, the Provider acts as a data processor and the Customer acts as a data controller. A Data Processing Agreement is available on request.

For details on how we collect and process personal data, please refer to our Privacy Policy. For details on how we use cookies, please refer to our Cookie Policy.

5.4 Sub-processors

The Provider uses third-party sub-processors to deliver the Platform. A current list of sub-processors is available on request. The Provider will notify the Customer of any material changes to sub-processors with at least 30 days' notice.

5.5 Security Measures

The Provider maintains industry-standard technical and organisational measures to protect Customer Data, including access controls, monitoring, logging, vulnerability management, and incident response procedures. Further detail is available in the Provider's Information Security documentation.

6. Confidentiality

Each party shall keep the other party's Confidential Information strictly confidential and shall not disclose it to any third party without the prior written consent of the disclosing party, except as required by law or to the extent necessary for the performance of this Agreement.

Each party shall use the same degree of care to protect the other party's Confidential Information as it uses to protect its own confidential information of like kind, but not less than reasonable care.

This obligation does not apply to information that is publicly available, already known to the receiving party, independently developed, or received from a third party without restriction.

If the receiving party is required by applicable law or court order to disclose Confidential Information, it will provide the disclosing party with advance written notice to the extent legally permitted.

The obligations of confidentiality shall survive the termination of this Agreement for a period of two years.

7. Fees and Payment

Payment terms and fees payable by the Customer are as set out in the applicable Order Form or Commercial Schedule.

Fees are exclusive of VAT and any other applicable taxes, which shall be payable by the Customer in addition.

If the Customer wishes to dispute any fees, it must notify the Provider at hello@yourpivot.co within 30 days of the date of the disputed invoice. Undisputed amounts past due may be subject to interest at the rate of 4% above the Bank of England base rate, accruing daily.

8. Warranties and Disclaimers

8.1 Provider Warranties

The Provider warrants that:

It has the right and authority to enter into this Agreement and to grant the licences described herein.
The Platform will perform substantially in accordance with its documentation during the applicable term.
It will provide the Platform with reasonable skill and care.
Its provision of the Platform will comply with all applicable laws and regulations.
The Platform does not, to the Provider's knowledge, infringe any third-party intellectual property right.

8.2 Customer Warranties

The Customer warrants that it has the necessary rights in its Customer Data to use it with the Platform, and that its use of the Platform will comply with all applicable laws and regulations.

8.3 Disclaimers

Except as expressly stated in this Agreement, the Platform is provided "as is" and "as available". To the maximum extent permitted by law, the Provider disclaims all other warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Important: The Platform is an analytical tool. It does not constitute legal advice. It is designed to surface evidence-based findings for review by qualified solicitors. All Outputs must be reviewed by a qualified solicitor before being relied upon or used in legal proceedings. The Provider accepts no responsibility for any action taken or decision made based on the Platform's Outputs without appropriate human review by a qualified legal professional.

9. Limitation of Liability

9.1 Liability Cap

The Provider's total aggregate liability under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the greater of: (a) the total fees paid by the Customer to the Provider in the 12 months preceding the event giving rise to the claim; or (b) one thousand pounds sterling (GBP 1,000).

9.2 Excluded Losses

Neither party shall be liable to the other for any indirect, incidental, consequential, special, or punitive losses, including loss of profit, loss of revenue, loss of data, loss of business opportunity, loss of goodwill, or wasted expenditure, whether or not foreseeable.

9.3 Exceptions

Nothing in this Agreement limits or excludes liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be limited or excluded by applicable law.

10. Indemnification

10.1 Provider Indemnity

The Provider shall indemnify and hold harmless the Customer from and against any third-party claims alleging that the Customer's use of the Platform in accordance with this Agreement infringes the intellectual property rights of a third party, provided that the Customer promptly notifies the Provider of such claim and gives the Provider reasonable control over the defence and settlement. If use of the Platform results (or in the Provider's opinion is likely to result) in an infringement claim, the Provider may either: (a) substitute functionally similar products or services; (b) procure for the Customer the right to continue using the Platform; or if (a) and (b) are not commercially reasonable, (c) terminate this Agreement and refund any prepaid unused fees.

10.2 Customer Indemnity

The Customer shall indemnify and hold harmless the Provider from and against any third-party claims arising from: (a) the Customer's breach of these Terms; (b) the Customer's use of the Platform in violation of applicable law; or (c) any Customer Data uploaded to the Platform.

11. Term and Termination

11.1 Term

This Agreement commences on the date the Customer first accesses the Platform and continues for the duration of the applicable Subscription Term, unless terminated earlier in accordance with this section.

11.2 Termination for Convenience

Either party may terminate this Agreement by giving 30 days' written notice to the other party, subject to any minimum commitment period set out in the applicable Order Form.

11.3 Termination for Breach

Either party may terminate this Agreement immediately by written notice if the other party commits a material breach and fails to remedy that breach within 30 days of receiving written notice specifying the breach.

11.4 Effect of Termination

On termination: (a) the Customer's access to the Platform will cease; (b) the Provider will provide a full export of Customer Data on request; (c) the Provider will securely delete all Customer Data within 30 days of termination, with certified proof of deletion available on request; (d) the Customer remains obligated to pay for any used but unpaid fees; (e) any accrued rights and obligations survive termination.

12. Data Retention and Deletion

Customer Data is retained for the duration of the Agreement. On termination, the Customer may request a full export of all Customer Data, including source documents, extracted data, and case graphs, in standard formats.

The Provider will securely delete all Customer Data within 30 days of termination unless a longer retention period is required by law.

System logs (containing timestamps, case IDs, and step completions only, not document content) are retained for 90 days with automatic deletion.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under this Agreement (except for failure to pay applicable fees) to the extent that such failure or delay results from circumstances beyond the reasonable control of that party, including acts of God, natural disasters, pandemics, government actions, war, terrorism, power failures, internet service disruptions, or third-party service outages.

14. General Provisions

14.1 Entire Agreement

This Agreement, together with any applicable Commercial Schedule, Order Form, or Data Processing Agreement, constitutes the entire agreement between the parties relating to its subject matter and supersedes all previous written and oral agreements relating to the subject matter.

14.2 Order of Precedence

In the event of any conflict between these Terms and any Order Form or Commercial Schedule, these Terms shall prevail unless the conflicting document expressly states that it takes precedence over a specific provision of these Terms.

14.3 Assignment

The Customer may not assign or transfer this Agreement without the Provider's prior written consent. The Provider may assign this Agreement to an affiliate or to a successor in connection with a merger, acquisition, or sale of substantially all of its assets.

14.4 Severability

If any provision of this Agreement is found to be invalid or unenforceable, that provision will be limited to the minimum extent necessary so that the remaining provisions shall continue in full force and effect.

14.5 Waiver

No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right. No waiver will be effective unless in writing and signed by the waiving party.

14.6 Notices

All notices must be in writing (in English). Notices to the Provider should be sent to: hello@yourpivot.co. Notices to the Customer should be sent to the email address specified in the applicable Order Form or agreement between the parties. Either party may update its email address for notices by providing the other party notice in accordance with this section.

14.7 Anti-Bribery

Each party shall comply with all applicable laws relating to anti-bribery and anti-corruption, including the Bribery Act 2010.

14.8 Counterparts and Electronic Signatures

Any Agreement may be executed in counterparts, each of which shall constitute an original. Electronic signatures shall be treated as valid and binding.

14.9 Use of Name

The Customer grants the Provider the right to reference the Customer as a user of the Platform and to use the Customer's name and logo for that purpose. The Customer may terminate this right at any time by providing written notice.

14.10 Variation

The Provider may update these Terms from time to time. Material changes will be notified to the Customer with at least 30 days' notice. Continued use of the Platform after such notice constitutes acceptance of the updated Terms.

15. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in relation to any dispute arising out of or in connection with this Agreement.